Expédition & retours

At Chaussures Série Magasin, we are committed to providing you with premium quality sports shoes and an exceptional shopping experience. Whether you’re hitting the trails, running tracks, or exploring urban landscapes, we want you to have the perfect footwear for every adventure.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return and exchange process.

Return Policy

• Return window: 15 days from the date of delivery
• Condition: Items must be in their original state – unworn, with original packaging, tags, and all accessories
• Hygiene note: For health and safety reasons, we cannot accept returns of running or trail shoes that have been worn outside or show signs of wear

Non-Returnable Items

The following items cannot be returned:

• Shoes worn outside or showing signs of wear
• Shoes without original packaging or with damaged packaging
• Sale or promotional items (unless defective)
• Running or trail shoes that have been worn outside (hygiene reasons)

Return Process

Follow these simple steps to return your item:

1. Contact us: Email your return request to [email protected] using the template below
2. Wait for approval: Our team will send return authorization within 48 hours
3. Prepare your package: Place items in original packaging with all accessories
4. Ship your return: Use a trackable shipping service to:
   Chaussures Série Magasin
   Service Retours
   32 Rue de Suisse
   Nice, FR 74823
5. Confirmation: We’ll email you once we receive and inspect your return

Refunds

• Processing time: 5-10 business days after we receive and inspect your return
• Method: Refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs: Original shipping fees are non-refundable unless the return is due to our error or defective product
• International returns: Return shipping costs are the customer’s responsibility

Exchanges

To exchange an item for a different size or color:

1. Follow the standard return process above
2. Clearly indicate in your email that you want an exchange and specify the new size/color
3. We’ll ship the new item once we receive your return
4. Shipping costs for the new item will be your responsibility unless the exchange is due to our error

Defective or Incorrect Items

If you receive a defective or wrong item:

• Contact us immediately at [email protected] with photos of the issue
• We’ll arrange a free return and immediate replacement or refund
• For international customers: We may offer partial refunds to cover local repair costs in some cases